News.

DREAMWORK!

DREAMWORK!

It's been a while since I posted something! I am pregnant now with our second child and it was a rocky start…but now I am feeling much better as I entered the third trimester 😊 This is the time I feel a lot of support from my colleagues at PCS. Last time when I was...

read more
Bright Red Sparks

Bright Red Sparks

I had such a wonderful time visiting the Bright Red Triangle for the Bright Red Sparks evening. I have been involved with the Bright Red Triangle since 2016 when I studied at Napier University and used their co-working space quite a few times! Especially before COVID...

read more
West Lothian Chamber

West Lothian Chamber

What a fab event this morning organised by the West Lothian Chamber of Commerce in the Terrae Restaurant in West Lothian College. It was my first meeting since joining the West Lothian Chamber of Commerce. It was really an eye-opener to see all the businesses from and...

read more
Happy Women’s Day!

Happy Women’s Day!

I am incredibly proud and honoured to be part of the Living Wage's International Women's Day video. Cleaning industry typically works on a low wage, minimum wage and also below-minimum wages. Some people even are not employed but working on a self-employed basis or...

read more
Chit chat

Chit chat

What does it mean to treat staff well? We pride ourselves for "treating our staff well". But what does this mean? I've realised in this past years, that merely paying them a little bit extra is just not enough. Although it helps of course. Money does make a difference...

read more
Good “businessmen”

Good “businessmen”

I was thinking about how the way of doing business is shifted over the years I have worked in the business scene. I have been doing this for around 10 years, so I have seen a lot! When we started, we often noticed that cost was pretty much everything. The cheaper the...

read more
Happy New Year 2024

Happy New Year 2024

Happy New Year 2024! A bit late for my new year post but here we are. My team has been working incredibly hard over the festive period, but a lot of us were able to take some time off which was great! To be honest, sometimes it is a challenge to motivate my staff in...

read more
What do I enjoy

What do I enjoy

I was thinking about what I enjoy about the part of my job. It is definitely not the money part that's for sure! Although it is important… I enjoy helping people through the business. My business help businesses maintain a clean workplace. We also help people get a...

read more
FSB festive networking

FSB festive networking

Last Friday, I had a great time again at the FSB networking at the government building! The venue was amazing and it made me feel like a secret agent. It is always so great to meet other business owners. Every time I visit the FSB networking, it reminds me that there...

read more
Cash in hand jobs?

Cash in hand jobs?

We have been hiring, and this is the most common questions that I get. "Do you pay cash?" Meaning that if we pay cash and not through PAYE. Of course paying people in cash is not illegal itself. But paying people in cash off the records and then this person not...

read more
A job that is worth it

A job that is worth it

Is the job worth your time? Recently I was told by someone who applied for the job that the job we offered was "not worth their time". Although this person literally lived 10min away from the work and their day job was just 5minutes away. This person also said that...

read more
Workflo connection

Workflo connection

Attended Workflo connections at @workflosolutions. It was great to spend only 5minutes driving to get to an event! What a fantastic presentation from @MichelleQuinn Managing Director of Almond engineering. It was a story of her starting from the bottom and then now a...

read more
New clients

New clients

😉Thinking about changing your cleaning provider? 🍑Is changing your cleaning company going to be pain-in-the-butt? Recently I am putting a lot of effort into getting new clients around Edinburgh and West Lothian! It really frustrates me when people are in the place...

read more
Starting from seed

Starting from seed

🌻This is the sunflower that my daughter planted at her nursery from seed. 🌱Now has a beautiful flower and it smells like toasted seeds. Today's story is about small change that we made by joining the Living Wage Foundation and paying the Real Living Wage so that...

read more

I had a great catch up with our client at their office last week! It is always fantastic to catch up face to face as well, and meet them at their beautiful office. It is completely different to just emailing and messaging. It is somewhat weird because I am so familiar...

read more
Dealing with grumpy people 2

Dealing with grumpy people 2

Continuing from the story of people being rude and overthinking why people are being rude to you. My staff thought this person from the office was being rude and ignoring her. She might have thought that this person was "rude" to her because she was a foreigner, or...

read more
Dealing with grumpy people

Dealing with grumpy people

"She always ignores me", my staff whispered to me when a person from the office passed by us. I was visiting the office and we were folding the cloths together with my staff. And I was thinking about this. Some people have been indeed rude to my staff, and I have...

read more

Avoiding tax?

Here we go again! Someone said that they wanted to leave their second job because they are paying "too much tax". I explained that the "double tax myth" is simply not true and had a discussion. It turns out that there was a mistake in payslip with their employer and...

read more
Providing support for staff

Providing support for staff

I was well proud of our new guy today! I visited one of our client's premises this morning, and see how our new guy was getting on. He is one of our youngest member of staff and had no prior cleaning experience. When I entered, the doors were a lot cleaner and overall...

read more
Employing young person

Employing young person

We have recently been working with local council and support group to help young people get into employment. We have recently hired 2 under 21's. When I interviewed the 16 year old person, he mentioned that he didn’t get any response from any of the employer at all....

read more
Moment of reflection

Moment of reflection

Another fab morning at the Federation of Small Businesses (FSB) networking! Great presentation about goal setting and taking yourself to a next level by Nick Sellers. Recently I have been very busy with both business and in my personal life. I basically look after my...

read more
HOLIDAY

HOLIDAY

The holiday season has arrived! Over the years I have been looking at other companies holiday policies and tried to make something that would suit us as a company. We have our standard 28days holiday, plus we give everyone extra day of holiday when they pass their...

read more
Being transparent

Being transparent

I hear too often from people that worked for other cleaning company saying that they didn't get paid for the hours they have worked. And their manager was unresponsive. Why is this? This is because they either don't record the hours correctly, for example using manual...

read more
WORKING IS GREAT!

WORKING IS GREAT!

I noticed there's a shift in thinking "work is evil". I was thinking about this a lot recently and thinking WHY do people hate work. Why did work became something that is an awful thing? Perhaps people had so much time over COVID that some of them didn’t need to work...

read more
Branding

Branding

I was driving in Edinburgh yesterday and a girl aged probably around 7-8 years old pointed at my van and said "woooow!". This made my day and made me realise that I do love this van and the colours. I have designed the van myself(making my design degree useful here),...

read more
Language

Language

We have and have had in the past, people from all over the world working with us. We had people from Ghana, The Gambia, Portugal, Spain, Italy, Poland, Iran, India, Ukraine etc… Some people actually couldn’t speak much or any English. But we hired them. This one lady...

read more
Who makes great cleaner?

Who makes great cleaner?

I was carrying out and setting up new cleaning contracts for our good clients recently. You get to think a lot when you are cleaning. And I was thinking how to carry out the cleanings best and most efficient. And who is a good cleaner. When you work at offices while...

read more
BE A GOOD PERSON

BE A GOOD PERSON

🌸I saw a post from Lawrence at Electrify today he was speaking about hiring a good person. 🧼How we do interview in PCS is that we have an informal chat beforehand and then I will bring them onsite to do a "trial shift". ⏰Usually the trials are not long, around 30min....

read more
Supporting local business

Supporting local business

Spot our van! One of my staff works for a bigger company who is based in England to do some of her other shifts. She told me that she hasn’t been paid properly for the last 6 months, and this still has not been resolved. She said that her payments were always late....

read more
Keeping it tidy

Keeping it tidy

🙈I must confess that I am not a tidy person myself! 👻So I have come up with some tips for how to keep things organised and tidy as much as possible. 📚The key is not to organise per se, but more like to make the environment "easier to sort it out". 🔑The key is to have...

read more
Work anniversary holiday

Work anniversary holiday

🌸My staff visited St Abb's Head couple of days ago and she sent me some pictures. 🌊Beautiful! 📷I enjoy getting pictures from my staff when they are away on holiday. 🙏🏻I really like it when they are able to go and have some time off. ☝️We give people "work anniversary...

read more
When things aren’t working out

When things aren’t working out

🧐Recently we had client saying that they were not happy how our staff cleaned their office. 👎Initially they said she was not doing a great job at their office. 👉We updated cleaning tasks, we did deep clean together hoping that this was going to make a difference. 🙀It...

read more
We get things done mentality

We get things done mentality

💪🏻Why did we choose the line "We get things done". 👍Cleaning staff is usually the last person in the building. 🏢Whether this is in the commercial setting, or let's say if we were doing an end-of tenancy cleaning. 🗑We are the ones who turns the lights off, take the...

read more
Keep moving forward

Keep moving forward

💪🏻It always motivates me to do more when I see my staff on site. 😔I had a chat with one of them yesterday, when we get some complaints from our client it feels as if we are doing a bad job, especially when we hardly got any complaints before! 😎This is where I come in...

read more
Living Wage Clients

Living Wage Clients

👍Does working with Living Wage accredited clients make a difference? ❤️The answer is YES. 🌞Usually they have same mindset as ours. Looking after their staff, looking after their environment and their workplace. Trying to make it better. ✉️When working with Living Wage...

read more
Keeping our staff motivated

Keeping our staff motivated

🙏🏻Keeping our staff motivated 😵‍💫I was thinking about how to keep our staff motivated and listed up couple things that would affect their motivation - Lack of appreciation - Lack of attention (neglect) - Work environment (dirty, etc) - Relationship with their...

read more
Keeping it simple

Keeping it simple

🤔I was thinking today to myself, what are we doing right that other company who lost the contract is not doing? 👊🏻The answer is I think pretty simple, and that we do the basic things really well. ⏰We use a clock in & out app for our staff, so we know when people are...

read more
Keep doing the right thing

Keep doing the right thing

🧼This week, we started a new contract! 🤷🏻‍♀️The client was just not getting a good service from their previous prover. 🙄You know we all have ups and downs but the problem is that this wasn’t getting solved for months and months. ⏰If the mistake or the complaint was...

read more

Overworked?

🏨A lot of my staff also have a second job. Some of them work in a hotel. 😪They usually are really overworked and exhausted. 🧹Sometimes when I see them at their office cleaning premises, they come in visibly tired, flustered cheek, but motivated to work. This inspires...

read more
Extreme ownership

Extreme ownership

🌞Happy Monday everyone! 🧹I asked the chat GPT to give me a summary of the cleaning industry in the UK. 🥷🏻Apparently the gig economy workers, the so-called "self-employed" cleaners are on the rise. This was not a surprise though as I have been encountering this. 🙄These...

read more
Proud of your work

Proud of your work

🧩Following up on our recent chat with clients, we have been implementing some changes in a lot of our locations. 🪑One of the client asked if we can place the chairs in a different way, and they sent us pictures. I have forwarded this pictures onto our staff and asked...

read more
Ongoing trainings

Ongoing trainings

⏰Recently we have been busy chatting to our clients and making sure they are 100% happy with our work. 🙏🏻As well as our staff, sometimes clients do not express their unsatisfaction until we actively get in touch with them. 👍We just wanted to say that we have never...

read more
Zero-hours contract?

Zero-hours contract?

🍻When I used to work in a bar, typically in December you would see overworked colleagues, some of them working in 2 or more jobs, sometimes not sleeping and then coming back into work the next day. 🍸And usually in January, it all went quiet. Some of the staff had no...

read more
CLEANING SHOW

CLEANING SHOW

🧼I was at the cleaning show down in London! 💙It was especially great to catch up with the Pacvac team. They were all really enthusiastic about their amazing vacuums! 🌸Fiona Morris was the lady on the photo with me, who is doing a lot of training with pacvac. She was...

read more
TRUST & loo rolls

TRUST & loo rolls

Happy Monday everyone! 💬I met up with a friend this weekend, she was telling me about her workplace drama… 💣Apparently her workplace being a bit chaotic since the director left the business. 🌞Then I realised the problem was the "lack of communication", and "lack of...

read more
STATE OF INDUSTRY

STATE OF INDUSTRY

I encounter this A LOT, especially in the recent years. 🤷🏻‍♀️It goes like this "I cannot work more than X amount of hours because I will lose my universal credit." This means that this person will NEVER be able to do any covers due to their universal credit getting...

read more
SO PROUD

SO PROUD

💪🏻I was so proud of our team yesterday. 🧍🏻‍♀️I took my staff who agreed to cover the shift of another staff to their location so that they have the opportunity to meet her before doing the cover from tomorrow. Me or our managers always make sure to do this so that...

read more
TIMEKEEPING

TIMEKEEPING

✨We used to schedule everyone's shift on EXCEL spreadsheet…! This is when we had like 3 staff, things were simpler back then. ⏰But once we hit more than 5 staff it was just time consuming. So we had to look for solutions! 📱We wanted something that could operate from...

read more
Invisible hand of cleaning industry

Invisible hand of cleaning industry

Recently I met with an old colleague of mine who work as an IT technician at one of the big fintech companies in Scotland. While talking to him I realised how similar the IT departments are to cleaning teams in most of the modern companies. Both provide a service,...

read more
IMPORTANCE OF GREETINGS

IMPORTANCE OF GREETINGS

IMPORTANCE OF GREETINGS おはようございます! Good morning! ⛹🏻‍♀️When I joined the basketball club in high school Japan, the first thing we were taught was to greet the seniors loudly. (they told us to make sure whole school hears you😂) 🙇🏻‍♀️We had to bow to our teachers or...

read more